Do I need to be home for the cleaning appointment?
You do not need to be home. Many of our clients prefer to leave a key hidden or have us enter via a door/garage code. Others prefer to be home while we work. Either way, we’ll accommodate to your preference!
Do you bring your own supplies and equipment?
Yes! We bring all of our own cleaning supplies and equipment. Please let us know if you have specific products you’d prefer to provide, we are happy to use them in lieu of our own
When is payment due and how do I pay?
Payment is due after the cleaning is completed. We accept debit or credit card for payment. We’ll email you an invoice after each cleaning where you’ll be able to pay by Card, ACH or Apple Pay. If you would like to set up Auto Pay, please give us a call at 616-219-0466 and our office staff can set that up for you! We do not accept cash or check.
What is your cancellation policy?
We require a 2 day (48 hour) notice if you need to cancel your appointment. We do charge a $40 cancellation fee if your cleaning is canceled without providing a 2 day notice.
Late cancellations lead to an underpaid staff which is why we have to charge this fee in order to cover your cleaner’s pay for the missed appointment.
Email reminders are sent out 4 days and 1 day before every cleaning appointment
What is your tipping policy?
Tips are always appreciated, but are not required. You can tip your cleaner in cash, or simply add the tip to the invoice when making payment. From our experience, customers tend to leave a $20-$40 tip for our cleaners when they feel that the service is excellent.
Do I need to sign a contract for recurring cleanings?
Nope! No contracts or reschedule fees as long as you cancel within 48 hours of your appointment. Because we reserve your cleaning spot especially for you, if you do have to cancel without a 48 hour notice, we do charge a $40 cancellation fee.