Frequently Asked Questions

Are you insured and bonded?

Yes, we are insured and bonded. We take pride in our work and take great care of our client’s homes. If damage occurs while cleaning your home, we’ll do our best to repair or replace the item. A claim can be filed if needed.

How often can I schedule cleanings?

That’s up to you! We work around your schedule and clean as often as you need. You can also change the frequency of your cleaning anytime. We offer services on a weekly, bi-weekly, or monthly basis.

How do I set up a recurring cleaning?

If you would like to set up a weekly, bi-weekly, or monthly cleaning you can do that online. You can set it up for coming on the same day of the week with the same arrival time. For instance, if you need a monthly clean, you can set it up for Tuesdays every 4 weeks with the arrival window being 11:30 am – 1:30 pm.

Do I need to be in the home while you guys clean?

No, you do not need to be home while we clean. If you do not plan to be at the home when cleaners arrive, please make sure you let us know how to enter the home before we arrive for the cleaning.

When is payment due and how do I pay?

Payment is due after the cleaning is completed. We accept credit card, debit card, and Venmo.

Is there anything you don't clean?

We do not do laundry, clean dishes, declutter, or pick-up messy floors. We do not move furniture or heavy items to clean but we will do our best to clean around it. Lastly, we do not clean up pet accidents or any bodily fluids.

Can I trust your employees?

All of our employees go through a rigorous interview process, a thorough reference check, and a criminal background check. Our employees are extensively trained by the owner of the company and held to a high standard.

I've never had a cleaning service before, what should I do before you arrive?

To ensure an excellent clean, please pick up clothing, toys, and other possessions off of floors, counters and any other surface you’d like to be cleaned. We do not pick up or move any personal items. Please make sure your pets are in a comfortable place while we clean.

 

Following these steps will help maximize efficiency and ensure your pets and possessions are safe and well cared for while we clean.

Do I need to provide my own cleaning supplies?

No, our cleaners arrive with the necessary cleaning products and equipment supplied by us. We use top quality cleaning products and ensure our vacuums, dusters, and other equipment is in premium working order.

 

If there are products that you own and you would like used, please let us know beforehand and leave them out where our cleaners can see them.

What is your time window and why do you have it?

When you book your cleaning with us, you’ll be given an estimated time frame of when we will arrive. We do not give a specific time because we give each home the care and attention it deserves, and sometimes this means spending a little extra time to get it right.